Real-Time Alerts and Notifications That Put You In Control
Stay ahead of churn and customer issues with timely, intelligent alerts from CSNext. Trigger proactive actions based on real-time data and customized customer signals.
Proactive Alerts for Smarter Customer Decisions
Get notified instantly when customer health dips, billing changes, or account risks emerge. CSNext ensures you never miss a moment to act.
Real-Time Signals
Receive updates on conversion drops, churn risk, and MRR shifts, directly synced from your real-time customer data
Alerts for Segment Entry and Exit Events
Get notified when a new company enters or leaves any segment.
Custom Notifications for Every Account Stakeholder
Personalize alert flows across roles based on user behavior and defined account rules. CSMs get updates for their accounts, while admins view everything at scale.
Alerts That Keep You Ahead Always
Health Drop
Be alerted when customer's health score decreases.
Churn Risk
Auto-alerts for at-risk accounts, in real time.
Billing Flags
Notifies of missed invoices or plan downgrades.
Filter Alerts by Role and Action Type
Easily segment alerts by CSM, SDR, plan, and more. View only what’s actionable and relevant to your responsibilities.
Auto-Sync Alerts With Account Health Metrics
Each alert reflects evolving metrics like last login, conversion quotas, or upcoming renewals, so decisions stay timely.
Stay Updated Without, Losing Your Mind
Custom Rules
Define when and why alerts get triggered.
Health Score Alerts
High-priority alerts if the health score drops.
Weekly Recap
Revenue summary sent weekly to all stakeholders.
From Onboarding to Renewal, We've Got You
Set alerts for every stage in your customer’s journey because different moments need different moves.
Linked With Notes, Tasks & Everything Else
Alerts don’t just say what, they link to the why. Context from surveys, notes, and tasks right inside the ping.
Alerts That Feel Like Teammates, Not Spam
Don’t waste any more time with sheets. Build custom dashboards, track performance scores in one view.
Got Questions? We’ve Got You.
What triggers alerts in CSNext?
Everything from a health score drop to missed payments or low engagement. If it matters, you’ll hear about it.
Can I control who sees each alert?
Yes, you can fully customize alert visibility by role, team, or company assignment in your settings.
Does CSNext integrate alerts with other modules?
Absolutely. We push alerts based on lifecycle changes, segment entry/exit, survey results, and more.
Are alerts real-time or scheduled?
Alerts in CSNext are real-time and can also be scheduled for periodic reviews, such as during QBRs or renewals.
