Know What’s Coming. Stop Churn Before It Hits
Use CSNext’s real-time analytics to understand customer behavior, monitor MRR trends, and reduce churn with predictive alerts and accurate revenue forecasting tools.
Accurate Revenue Forecasting for Smarter Customer Decisions
CSNext links account activity with revenue metrics to show which actions drive retention and which don’t, giving you better forecasting and smarter renewal planning.
Churn Analytics
CSNext identifies churn risk from product usage, support patterns, and billing behavior so you can retain more customers faster.
Segment-Wise Revenue and Churn Performance
Break down MRR trends by customer segments.
Know Which Accounts Are Likely To Churn And Why
Health scoring and behavior tracking reveal early churn signals, so your team can intervene before revenue loss becomes irreversible.
Metrics That Tell the Full Story
MRR View
Instant visibility into monthly revenue growth.
Churn Score
Live updates based on usage behavior.
Renewals
Never miss an upsell or renewal cue.
Your Customer’s Health, Always Up to Date
From login drop-offs to campaign activity, CSNext calculates health scores that reflect actual account momentum, not just gut feelings.
Never Miss a Red Flag Again
CSNext sends alerts when something’s off, whether it’s low activity, missed check-ins, or a billing gap.
Tools That Help You Prevent Churn Proactively
Segments
Classify accounts by health and revenue.
Playbooks
Automate tasks when churn signals appear.
Health Trends
Create playbooks to send surveys about QBR experience.
Revenue Dashboards You Can Actually Rely On
Customizable dashboards give your CSMs a clear view of revenue movement and account performance in real time.
Turn Risk Insights Into Retention Wins
CSNext doesn’t just show you who’s at risk, but also tells you when to act, how to help, and what to prioritize.
Built for CSMs Who Don’t Like Guessing
QBRs With CSNext: What You Need to Know
How does CSNext calculate churn risk?
CSNext analyzes product usage drop-offs, support interactions, billing delays, and engagement gaps to assign predictive churn scores for each customer.
Can I track MRR and revenue trends inside CSNext?
Yes. CSNext’s revenue dashboards let you track MRR, account growth, and segment-wise revenue shifts in real time.
What makes CSNext’s health scoring reliable?
It integrates behavioral, communication, and support data. The scores aren’t static, they evolve dynamically with each customer’s journey.
Does CSNext support proactive retention strategies?
Absolutely. Playbooks can trigger alerts, tasks, or even automated outreach when a customer enters a risk segment or shows signs of churn
