Track Customer Health, Prevent Churn in Real Time
CSNext’s Health Scores give you a reliable view of customer status by combining product usage, ticket data, and attributes, so your team can act before risks turn into churn.
Score Built on Real Customer Signals
Our system pulls data from event tracking, Intercom tickets, and customer attributes, giving you a precise, updated, and actionable health score per account.
Not Just Numbers
Each score reflects actual platform behavior, support interactions, and engagement, so you know why a customer’s health is low or high.
Scoring Logic You Can Define
Choose the events and attributes that matter most
Live Scores Synced With Event & Ticket Data
Logins, campaign actions, ticket volume, billing info—all flow into the health score via tracked events and Intercom syncs.
Why CSNext Health Scores Work
Usage Data
Scores track key product interactions.
Support Trends
Ticket spikes or delays impact scoring.
Custom Metrics
Tailor weights to your customer logic.
Time-Based Score Tracking
See how a customer’s health evolved based on events like logins, campaign usage, and time.
Integrated With Other Tools
Health scores sit next to fields like revenue, churn status, and people count—so insights are never out of context.
Act Before It’s Too Late
Spot Trends
Analyze customer health changes over time.
Filter Accounts
Sort by status, owner, plan, or risk level.
Take Control
Export lists and engage with precision.
Health History Timeline
Track health evolution, pinpointing moments of drop or growth across the customer lifecycle.
Sync With Touchpoints
Health scores update with every email, task, and ticket, so nothing goes unseen or unaddressed.
Get predictive insights and analytics
Don’t waste any more time with sheets. Build custom dashboards, track performance scores in one view.
We’re here to help with any questions you have!!
What inputs does CSNext use to calculate Health Scores?
We combine tracked product events, support ticket volume from Intercom, and customer attribute data like last login or billing.
Can I customize the scoring logic per customer type?
Yes, you can set your own weights and inputs depending on account type, platform used (e.g., Trackier or Apptrove), and more.
What happens when a health score drops?
You can trigger automated playbooks, assign tasks, or alert teams—no manual work needed.
Can we tailor health score logic per customer segment?
Yes, CSNext lets you define scoring rules for each customer type, industry, or lifecycle stage.
